We are a growing not-for-profit community group that provides emergency relief and support advocacy and information to the community. In 2020, amidst the COVID pandemic, we set up and established a Food Hub that services the southern Banyule area, operating out of a fit-for-purpose location at the West Heidelberg Community Hub. With this added service coupled with an increased need for support due to the impact of the pandemic, the number of BANSIC clients increased by 78% over a 12-month period. We believe that the new Food Hub has significantly contributed to the provision of food security for marginalised and vulnerable members of the Banyule community.