Abellio operates public transport contracts in Europe, while working in partnership every day to consistently exceed passengers’ and stakeholders’ expectations. Every day, we deliver rail and bus services to over 1.2 million passengers in Scotland, England and Germany. 175 years of experience has embedded in Abellio a social duty to passengers which extends beyond the journey on one of our trains, trams or buses. The passenger is at the heart of everything we do. The delivery of safe, reliable and comfortable services is the starting point for every transport provider, but that is not enough for Abellio. Our services must play an integrated role in the socio-economic development of the societies we serve. Every day more than 14,000 Abellio people provide safe, easy and reliable public transport almost 1.3 million passengers on our buses and trains. In the UK we operate buses through Abellio London Bus, as well as train services for ScotRail, Greater Anglia, West Midlands Trains and Merseyrail in a joint venture with Serco. In Germany we operate Abellio Deutschland, serving communities in North Rhine Westfalia and Mitteldeutschland , whilst mobilising in Baden-Wurttemberg. Abellio was established in 2002 by NS, as part of an international strategy to anticipate the effects on the industry of European legislation to liberate rail markets. This has allowed both Abellio and NS to develop an advantageous relationship where best practice is shared on a European scale. Our philosophy is enshrined within the Abellio Way, a strategic framework that provides a common and collaborative way of working with our clients, stakeholders, and each other. The Abellio Way: beyond a-to-b