Automotive Insights, LLC is the automotive industry's premier video mystery shopping and CI/Brand Standards assessment company. Based in St. Louis, MO, USA, Automotive Insights incorporates state of the art video and audio recordings to assist vehicle manufacturers in their pursuit of greater customer satisfaction, and an overall improved customer experience. Automotive Insights brings extensive industry expertise to vehicle manufacturers, distributors and dealers. All aspects of customer experience for the automotive industry, from Sales to Aftersales, Parts, Collision Repair, Leasing and F&I, including strategic and operational consulting.are measured by our video mystery shoppers and assessment professionals to deliver the maximum brand experience.