Call and contact centres come in many forms. The fact that it is often difficult to find and keep motivated and skilled call centre staff in Western Europe has resulted in global offshore outsourcing of administrative and telephony inbound and outbound services. Yet Yource Bulgaria is not just one of the many call centers abroad. Our continuous striving for quality and flexibility has made us unique in several ways. Vision and Mission Our vision and mission are our guiding goals, without them, we would get lost. They enable us to create the company we’ve always dreamed of. They enable us to create a company that will be a great place to be part of. Our vision: Being recognized as the best choice for nearshoring BPO Being recognized as the best choice is an ambitious goal but it’s also what makes us different. We want to include our clients in our strive for customer excellence where sustainable partnerships form the solid base upon which we build. We want to get the recognition that we are indeed the best choice when it comes to nearshored Business Process Outsourcing. Our mission: Proud supplier of honest customer experiences We’re proud of whom we are because we stay true to ourselves and we’re honest towards our customers, consumers and clients. We embrace our strengths. Yource Bulgaria wants to make a difference in the world where customers are always expecting more and better. Customer experience is about empathy. It’s about delivering experiences people love. Experiences based on trust and honesty.