When you call our office, you can expect to speak to one of our friendly and knowledgeable team members. We can provide you with upfront pricing on most items. Occasionally, we may need to come to your location to provide a free quote. In addition, some items that you may need are not part of our telephone quote due to the fact that we are unable to see the condition of the items. If additional items are needed, your plumbing professional will advise you at the time of service. On the day of your appointment, you will receive a call from one of our team members advising you that our plumbing professional is en route to your location. Our plumbing professional will provide you with excellent customer service and performance. Your plumbing issue will be resolved. On the rare occasion an issue arises, we will diligently and expediently address and resolve it. Your satisfaction is our top priority! WATER HEATERS DIRECT IS THE SOLUTION Expect the best prices, products and service!