Our Mission (Why we are in business) ‘We believe that our clients medical and scientific equipment deserves as much care as their patients’. To achieve this, we provide world-class service and support with the goal of achieving maximum equipment availability within sustainable costs. Because we care! Our Values (How we do business) Wellbeing – The well-being of our staff, the end-users and their patients is always our prime concern. Our contribution to positive patient outcomes is important. We employ like-minded client-focused staff, we work as a cohesive team while encouraging individual creativity and thinking. Our team has family values, and we care about each other Education - We are constantly learning and updating our skills. We seek, supply, encourage and support continuing education of our team and our clients. Communication – We listen to our team and our clients, we strive to communicate clearly, thoroughly, and effectively. Accountability – Means answerable to ourselves, our team, our clients, our community, Australian Standards, and the law. Respect and Empathy - We care about the wellbeing and success of every person, we encourage mutual respect, and we endeavour to understand and respect the values, feelings, and opinions of others. We appreciate and trust each other, and we work to win the esteem and trust of our clients. Excellence – Means delivering pragmatic and value-based solutions to achieve our and our client’s goals. We work hard, we are passionate, proactive, and self-disciplined. Our motivation is the knowledge that everything we do makes a difference and contributes to successful patient outcomes. We will maintain a high degree of professionalism, integrity, and reliability with everything that we do while focusing on value, quality, and continual improvement.