RipeMetrics is a Marketing Technology company that offers a suite of AI, business intelligence & marketing communication tools in a Customer Service & Customer Experience Management platform that helps retailers optimize performance and improve retention throughout the customer journey with richer engagement that also gathers valuable feedback & reviews. Our platform personalizes customer service & marketing with automated messaging that is backed by behavioral science and leading data, and then uses AI to offer smarter marketing tools that help increase sales by improving retention- Customer retention is the key to the game. We've developed a powerful communication theater that integrates the full customer relationship (email, text, phone, feedback, purchases, social media, etc.) into one easy-to-use tool. In this process, our technology gathers feedback (from both customers and employees), integrates it all into our retailer-optimized CRM, and then provides valuable business intelligence data to help our customers improve their operations and manage their teams (for true employee engagement).