When Crosby Volkswagen opened in April 1966, our founder Gordon Crosby was sure of one thing: Your business would keep us in business. As a family owned and operated organization that is something we have never forgotten. At Crosby's, you can be assured that your happiness and satisfaction are more important than the profit made on a single transaction. When you meet our team, you'll quickly realize two things: we love cars and we love what we do. Every day we work to ensure that this passion is clearly demonstrated through the interactions we have with our clients -- from the first test drive to the 200,000km check-up. Vision and Mission Our objective is to offer exceptional service quality within the automotive retailing and service industries. We strive to create a straight forward, friendly and welcoming environment for our customers. Customers will be treated with respect, honesty and integrity. Problems may arise, but we overcome them through open communication and outstanding service. We aim to be a premium and progressive automotive dealership. Our Values We demonstrate our values daily in the way we interact with one another and with our customers. Our goal in dealing with our clients is to treat them in a manner in which we would like to be treated ourselves. Our greatest asset as a company is our people. In order to provide our clients with the experience they deserve, our people must not only be committed to our vision, but they must also work cohesively as a team. They need to feel pride and satisfaction in what we do and the part they play in our success.