CS Coaching helps individuals and organisations increase their effectiveness by improving communication, self-awareness and emotional intelligence. These factors have critical impact in making things go right… or wrong. Communication - Whether it’s internally, for your marketing, pitches, websites, or emails: *Understand your own communication preferences *Understand how you come across to others *Learn how to alter your communications so they have the maximum impact with your intended audience Our Leadership and management: programme helps you put in perspective what matters to you and your organisation: *People don’t leave the ‘company’, they leave the ‘manager’ *Communicate effectively and with dynamism *Inspire those around you *Identify the leaders of tomorrow *Deal with concerns of staff and lead change more easily *Improve delegation *Perform better with less effort Sales: Your front line has a massive impact on your bottom line. We can help increase your rapport with customers by tuning into their preferences and knowing how and when to alter your behaviour. *Customer service and complaint handling *Delivering the expectations of your customers and how to deal with it when you don’t *Developing account managers that clients love to work with Recruitment and team building *Attract and engage the right people *Identify the traits you need from a new employee and hire right the first time *Identify the ‘culture’ of the team and how it affects performance *Build resilience *Acquire a common language than you can all share *Identify career paths that might be a great direction for promotion Conflict resolution *Become effective at minimising conflict and dealing with it when it occurs *Understand how to bring harmony to a challenging environment *Create win/win strategies