Helping hospice providers free up the time and resources needed to provide the best possible experience to patients and their families during this most difficult time. 43% REDUCTION IN TRIAGE NURSE RESPONSE TIMES Nurses are able to respond to calls faster, and are dispatched more efficiently, leading to shortened response times and a better overall patient and caregiver experience. 63% REDUCTION IN PATIENT AND CAREGIVER COMPLAINTS ABOUT NURSE RESPONSE TIMES Patient and caregiver complaints related to extended response times were decreased by 63% from the previous fiscal year without an increase in workforce. 40% REDUCTION IN CALL VOLUME BETWEEN CALL CENTER NURSES AND FIELD NURSES Being able to see and dispatch the nurse closest to the patient rather than first to be reached leads to less time on the phone with field nurses, and more time and resources dedicated to patient care. APEX: THE ACURATA PATIENT EXPERIENCE PORTAL The Acurata Patient Experience (APEx) Portal provides patients and caregivers with at a glance information about their care plan, medications, hospice resources, and details about their past and future visits. Video visits and online chat provide a sense of comfort, increase patient and caregiver engagement, and reduce the amount of callbacks to the call center and field nurses, and calls to 911. ACURATA REFERRAL MANAGEMENT PORTAL The Referral Management Portal manages patient referrals from physicians or other referral sources. The Referral Management portal provides the ability for Admissions nurses to more accurately track referrals through the entire process. Nurses can update the status of their referrals through a web portal and mobile app.