Xentric is our all-channel and modular communications platform, based on artificial intelligence, which allows companies to optimise and improve communication with their customers. It combines all communication technologies, both voice and text, in one place, allowing companies to communicate, record, automate and analyse all communications with their customers. Xentric platform components: COMMUNICATIONS SYSTEMS These are the components of the platform that allow calls to be dialled or messages to be sent, optimizing the processes with AI elements. For example, a predictive dialler based on AI or an AI algorithm to detect voice mail. COGNITIVE SYSTEMS These are AI-based systems that allow for the automation of tasks and interaction with people, including bots, RPA, STT and TTS services. CHANNEL MANAGEMENT SYSTEM The channel management system is an integrated platform, which displays all the interactions associated with a customer, whether past or present, regardless of whether they were carried out by voice or text, SMS, WhatsApp or another channel. The most flexible solution on the market: EFFICIENCY The integration of bots and human agents allows the design of highly efficient campaigns from a business perspective. COMMUNICATION All communications with your customers, regardless of channel or medium (voice or text), will be available in a single view. MODULARITY Whether in the cloud or on-premise, we can integrate with third-party cognitive platforms or legacy environments.