LUATEL is a multilingual dialog and customer care service center that currently provides active services across the globe in over 22 languages from our service centers in Brazil, Germany and Romania, operating 24/7/365. As a reliable BPO partner, our customers entrust us with onshore, nearshore and offshore, inbound and outbound projects. Our highly skilled teams deliver reliable and steady quality, interacting with the final customer in a variety of different approaches: traditional, multichannel or even omnichannel communication. Following the project’s individual required service options and optimizing the final customer’s experience. We don’t just hear, we do listen – but above all we respect our customers and their needs, providing accurate information, following scripts and making sure whoever calls us hears the smile in our voice. Quality is not something that happens by chance It is the result of careful planning, paired with innovative technology and well developed skills. It is common knowledge that our business world is subject to the consequences of an ongoing process of companies and markets becoming less national and more international day by day, as an effect of globalization. This applies also to our customers and again their customers, creating special needs when it comes to the customer relationship management. Legal Representatives: Alper Oezcan, President & CEO Rainer Deike, Vice-President & CFO Ferdinand Neumann, Data Security Manager Firm and Address: S.C. LUATEL S.R.L. Cubic Center, 1B Pipera Blvd, 2nd floor, Voluntari – 077190, Ilfov, Romania Phone: +4021 794 8688 Fax: +4021 794 8689 E-Mail: sales@luatel.com Website: http://www.luatel.com