While ContactScope was founded in 2018, we have been operating as a independent consultancy since 1999. We specialize in designing and delivering solutions to meet the needs of companies seeking to improve the quality and consistency of services they provide to their customer base. With over 25 years of experience in Contact Center design, optimization, and integration we have both the experience and expertise to identify and address opportunities to optimize your company’s Customer Experience. Most importantly, our services and delivery methodologies are specifically and purposely designed to engage our clients and their teams in a collaborative manner which we believe fosters ownership and acceptance of the solution. This, in turn, will help to ensure that our clients have the ability to manage and maintain solutions effectively long after the implementation is over. Our services include: - Contact Center Design, Implementation, and Optimization - IVR Design and Optimization - Customer Experience Analysis, Design, and Optimization - Customer Experience Capability Mature Modeling / Future-state Visioning - Vendor / Solution Selection - Solution Design & Optimization - Reporting & Analytics - Performance Benchmarking