While many companies are taking customer experience seriously, there is a lack of insight into what works well and what does not. To help companies achieve a measurable improvement in their CX initiatives, Underlined supports organizations with actionable insights, with a major impact on loyalty and revenue growth – uncovering CX data insights deeper, faster, and better. Our innovative cloud solution collects and harmonizes customer interaction data, places data in the context of the customer journey and actively enriches that data with predictive insights using artificial intelligence. Giving employees and software systems smart and detailed real-time insights about every touch point in the customer journey. Insights that can be used to optimize every customer’s journey. Resulting in a significant increase in customer happiness and customer loyalty, and a decrease in churn and operational costs. Visit our website for more information: https://underlined.eu/