Since 1996 we have specialized in helping clients globally achieve rapid results producing change in Customer Satisfaction, Productivity and Bottom-line Performance. Designs and implements new processes using LEAN and other relevant Process Optimization methods Designs and implements management control systems to optimize productivity. Significant Industrial World AND Emerging MArkets Experience The firm guarantees performance improvements and tailors fees to results. Authors of the best-seller: "Conquering Organizational Change" And the forthcoming book: "Symphony - How To Conduct Supercharged Organizational Performance"