Outshine Telephone Training & Resources are experts in the design and delivery of telephone skills training specifically in the area of employer engagement, sales and customer service training. Our client base includes Business to Business, Welfare to Work, Skills and Social Care. Courses are both virtual and face to face. We create unique training programmes around the exact scenarios your staff encounter within your organisation every day. This tailored approach is one of the main reasons why many of our clients return, time and time again and refer others to us. We are enthusiastic, knowledgeable and focused on getting the best results out of both your experienced and new staff. More importantly we love what we do!