Today’s sophisticated IT equipment no longer aligns with conventional high-price support contracts that were required for older, more complex systems. Current equipment is more straightforward, fault tolerant and features built-in redundancy, enabling the technology to safely remain in ‘degraded status’ for extended periods. This evolution has significantly reduced the criticality for maintenance contracts with 4-hour response SLAs. More importantly, it has rendered the conventional support model with high premiums and costly upfront annual commitments as largely unnecessary. PAYGTech has revolutionized the traditional high-priced support model with its innovative pay-as-you-go model.