We are consultants with considerable experience in running and improving businesses, particularly the areas of design, manufacture and customer support. Over the years we have applied and modified various techniques which have been proven to deliver improved business performance. We enjoy getting into the detail of the company and engaging with those that do the real work to make a difference. Our strength is derived from many years of in-the-job experience, hands-on and senior management plus a range of complementary skills ranging from software, hardware and mechanical engineering design expertise (meaning complex technical issues form no barrier) and a very demanding customer orientated culture which ultimately drives the bottom line. Add to this 20years of us working together in various industrial sectors, encompassing food, pharmaceuticals and machinery, within the UK, Europe and China, we form an unusual yet formidable team that makes a valuable contribution. Having a strong engineering background coupled to fantastic customer service, allows us to walk the talk and earn respect. We work amongst the workforce and as we do our bit, we become trusted normal people who do indeed appear to have a good approach to "tuning" the business with the prize of better securing everyone's future. This is the critical ingredient to changing the business culture and where our approach most differs. Put simply, we become accepted/respected as part of the team, demonstrating no magic but good practice and the improvements stick as the underlying culture changes also.... Historically, the hardest part is making the first contact. But let us send you some examples so you too can appreciate the benefits from our “no magic” different approach.