HGEM provides the Guest Experience Management solution for the hospitality industry. We know the actual experience of your guests does not always match your intentions- we help you bridge that gap with technology and services. We use a unique benchmarking framework to define key standards in the context of your brand and then use a methodology to do 3 things: engage your audiences (both internal and external), measure performance (using mystery visits and feedback analytics), and improve your results (through actions and learning). Our team will support you with proactive and flexible account management to ensure you’re getting the most from our solution. Today we work with over 6000 restaurants, pubs, hotels, and caterers. Our clients include some of the leading brands in hospitality: Brewdog, Pret a Manger, Pizza Express, Itsu, Cote Brasserie, Ascot Racecourse, Peach Pubs, wagamama, Flight Club, and many more.