Founded in 2007, Insite was established with the purpose to provide a truly unique experience that marries together deep contact center expertise, enthusiasm for achieving unprecedented results, and a culture of transferring knowledge. We then incorporate these characteristics into our suite of professional services: Site Benchmarking, Training, Implementation Workshops, Process Build & Transfer, Staff Augmentation, Transformations and Consulting. Insite is passionate about understanding an organization’s urgent priorities for its contact center(s), tailoring an engagement approach to their unique operating environment, executing with precision, and delivering tangible results. At the end of the day, we help companies achieve their critical contact center specific objectives! Working through a methodical process to understand our clients’ needs, map a custom set of services to achieve the objectives, and finally align staff with the appropriate skills and personalities has delivered a consistent strong ROI to our clients.