Great Circle is a distinguished IT consulting firm headed by Brent Chapman, who is an expert at emergency management for IT services, guiding companies to prevent, prepare for, respond to, and learn from emergencies, working from a strong background in IT infrastructure, site reliability engineering (SRE), and public safety emergency management. Brent has a rare combination of experience as an emergency manager, technology manager, people manager, software developer, network/systems engineer, and educator. His extensive experience enables him to quickly and effectively dive in, assess a situation, and deliver results. Slack recruited Brent to lead incident response and incident management for their Engineering organization and the company as a whole. He designed and built Slack’s incident management capabilities; kept incident management running smoothly day-to-day; helped the company learn from, prevent, and prepare for incidents; and shared Slack’s incident management story with Slack’s customers and the industry. As a leader in Google’s legendary SRE organization, he convinced senior management of the need to strengthen and standardize the company’s incident management practices, and created the Incident Management at Google (IMAG) system used throughout the company. He also helped refine the Postmortems at Google (PMAG) system that the company uses to learn from incidents large and small. Brent brings a unique perspective to his work in IT, as a former air search and rescue pilot and incident commander, an emergency dispatcher and dispatch supervisor for major art & music festivals and events, and a Community Emergency Response Team (CERT) member and instructor. Throughout his career, Brent has designed, built, managed, and scaled IT infrastructure and teams for everything from embryonic startups to giants such as Google, Apple, and Netflix, as well as various non-profit and government entities.