The NorthEast Contact Center Forum addresses the needs of contact center professionals. It is supported by contact center specialists who want an unbiased "user group" for ideas exchange. Quarterly meetings focus on topics related to the day-to-day concerns of the industry. Founded in 2001 by contact center executives as a grass roots organization, the NECCF is dedicated to addressing the needs of industry professionals by facilitating networking and best practice sharing opportunities at our quarterly events. We believe you will find that the NECCF affords you and your organization a unique opportunity to enhance your contact center's performance.