Reconnica Ltd was formed to offer consulting services across the Contact Centre and Outsourcing Industry, for In-House Operations, Clients of Outsourcers or Outsourcers themselves. Do get in touch if you need support with: Solution Design | Customer Experience & Contact Centre Strategy | Outsourcing Strategy, Bidding & Procurement | Vendor Management | Commercialisation | Programme Design & Delivery Our Founder & MD, David Hingley, is a transformational leader and executive consultant with a proven track-record of successfully initiating, delivering, and inspiring significant CX-led, value-adding change within large organisations. David has led Solutions and Bid teams across major Outsourcing organisations, winning >15 contracts in 4 years. He also has extensive experience of leading central Project and Programme Management teams, Planning and MI / Insight functions, as well as a deep, multifaceted perspective on contact-centre outsourcing, having led £multi-million procurement teams, vendor-to-vendor contract transfers - and winning £multi-million deals for outsourcers. Reconnica Services In the In-House Contact Centre Environment: > Review of Your Current Operation, Benchmarking and Improvement Proposals > Customer Experience Programme Design, Planning & Execution > Location Strategy Programme Design, Planning & Execution > People Strategy Programme Design, Planning & Execution > Outsourcing Strategy Programme Design, Planning & Execution > Vendor Management > Forecasting, Planning and Insight Services (Benchmarking, Improvement, Products) In the Outsourcing Environment: > Strategic Advisory: Proposition Development > Solution Design & Architecture > Bid Management > Commercialisation of Solutions for Clients > Programme Design, Planning & Execution (Transition & Transformation) Get in touch... we'd love to hear from you!