"Gracious, engaging and caring... making a difference in the lives of others - in ways both big and small." -Embassy Suites Service Statement The Embassy Suites service statement above is what we all believe in and adhere to in order to make our guests feel special enough to want to return to our hotel. It is what defines us beyond our physical product and connects us to our customers and fellow Team Members on an emotional level. Make a Difference is not only about how we treat our guests but also abut how we support, mentor and build closer relationships with our co-workers – our team.