Citizens Advice Richmond is an independent local charity providing information and advice to anyone who lives, works or studies in Richmond borough. Our service is free, confidential and impartial. We empower people to resolve their problems and change their lives for the better. Citizens Advice Richmond is a member of the national Citizens Advice service, a network of around 270 local advice centres. We offer information and generalist advice on any issue and specialist money advice through Debt Free London, local delivery of the national Help to Claim service and dedicated advice for EU nationals in the borough. We also offer specialist legal and financial advice delivered by professionals acting on a pro bono basis. As well as giving advice we work to prevent problems that affect people’s lives: • Influence – we collect evidence of practices and policies that cause the issues we help with; our knowledge of clients’ problems and circumstances enable us to campaign for change to get a fairer deal for everyone • Money education – we offer courses, workshops and one-to-one help to empower people to avoid debt and increase confidence about personal finances, working with local organisations, schools and community centres.