ICTHALL is a company that helps you to find out what your customers' and potential customers' wishes are. To know your customer requirements is to be able to anticipate on customer's demands and thus improve your operating profit. First of all, we find out who all the stakeholders are. Then I interview them, or ask a KBG together, depending on your target audience. The results I incorporate in an analysis that leads to a concrete roadmap with recommendations or draft proposals. The interviews focus, among other things, and depending on your product or service on: -Which products or services your customer orders? -What functionalities of your products or services are desired? -Which components in business processes add value? -What view does your employee have about job satisfaction? Knowing your customer requirements is the first step to comply with. And meeting your customers ' needs provides for satisfied customers and satisfied customers provide more satisfied customers. The analysis and roadmap give you quick and concrete insight into your business processes. From design to deployment and everything in between. So that your IT systems and your organisation are ready for the future. A future with satisfied customers! ICTHALL builds a bound with your customers, an external party gets more information from customers. Unbiased and independent advice from analysis to implementation, ICTHALL is your partner.