To bridge the gap, BalsamWest was born to provide robust network infrastructure throughout the Appalachians. We built the most technologically advanced fiber-based broadband network available today. BalsamWest offers best-in-class services backed by quality that starts with the design of our network and continues through to our customer support. Quality. We only use best-of-breed equipment and software. Reliability. Our direct and diverse access assures express routes and low latency for higher performance. Customer Support. Highly trained, technically skilled staff and support are available 24/7/365.