Untapped potential is all around us. People often underestimate what is possible when they haven't experienced it before. People compare themselves to the average when it is possible to compare results to 'best in class' bringing world-class results. It's hard to imagine that level of excellence especially when you don't know how to make it happen. Why settle for mediocre when there is a world of possibility when you know how to achieve it? Increasing engagement and the skill level of employees to drive results that will produce business growth beyond what you ever thought was possible. We've proved it. With roadmaps and strategies to success that work across all operations ie. recruiting, onboarding employees, developing leaders, and the wider team through specific training and coaching following business analysis. Key Achievements - **Orchestrated implementation of a tech-based best practice operational blueprint that strongly contributed to the generation of 10% growth through ancillary sales worth 14 Million globally for a retail business **Highest Performing Account Globally - UK based account increased growth of 36% YOY equal to 3.2 million (year 1 = build and implement - Hired, trained and developed all leadership year 2 = success) Low-cost retail business **Operational Excellence driven by strategic planning and direction of all aspects of operations of a large European Airport which resulted in almost 100% improvement YOY which equalled to 500,000e in one month (when others said it could not be done) **Communication of expectations with all employees in one month produced 24% business growth month on month when the target was 10% growth. Travel Contact Centre **Pioneered a training and development department in a growing SME with success with workshop material that is still used to this day. When you close skills gaps, communicate with your employees and increase belief, the results generated will be far greater than you ever imagined.