"We exist to serve others so they may better serve the world." That's it. We love to see people treated exceptionally well; regardless of whether they are called customers, guests, clients, patients, students, passengers, tenants. Through our leadership excellence and service excellence training tools, we help companies create a world-class service culture. Dr. Bryan K. Williams is the creator of the acclaimed BW Leadership Academy, the STRONG Leader Institute, and the author of four books: Engaging Service, Work Like You Own It, How to Serve a VIP, and Lift Me Higher. His passions are world-class customer service and strong leadership. Bryan has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, leadership effectiveness, employee engagement, and organizational improvement. As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company's online store includes a growing collection of customer service products that are well-suited for your training library.