Our unique combined software and consultancy is the best way to make a quantum leap in operational performance. We enable leaders to unlock operational efficiencies while improving the overall customer experience and regulatory compliance and achieve sustainable profitable growth Nexus enables companies and outsourcers transform their back office operations, and acts as the ACD for the back-office, with comprehensive real-time reporting suite and end-to-end customer experience performance tracking and insight. Nexus provides complete, visibility of workload, workforce availability and capability. Allocate work in real-time, irrespective of channel or geographic location. Using software and measurement, we focus on behaviours and routines to establish performance improvement and facilitate confidence in decision making to identify and eliminate tangible waste in process to deliver competitive advantage. Specialties: Financial Services. Business Process Improvement: Specialist in Back Office and Contact Centre Business Management Re-engineering. Robotic Process Automation. First line and Middle Management culture change