IP Services is a team of IT Service Management professionals whose primary focus is solving complex IT problems using the proven methodologies of ITIL and VisibleOps. (We helped write The VisibleOps Handbook, which is a practical approach to implementing ITIL and other best practices in any IT organization.) IP Services manages critical systems and applications that others are unable or unwilling to manage successfully. For example, we might help you get control of some vertical applications that are keeping you up at night. Perhaps those systems are incurring repeated revenue or productivity reducing outages. The reason IP Services can succeed where others have struggled is that we apply the quality control system we created called TotalControl™. TotalControl™ is the practical application of a specific set of controls for managing any IT Service. Applying this set of controls enables IP Services to manage any IT service to improved availability while simultaneously reducing the cost of managing that service. IP Services can help with everything from getting control of that one application that has plagued you with problems, all the way to managing your entire IT infrastructure.