We are an advisory and management consulting group. If you have guests, customers, clients, or patients, your success depends on customer service. We partner with your team to leverage Tim's knowledge and experience with legendary brands such as The Ritz-Carlton, Marriott, and JW Marriott Hotels, working across industries to transform customer and employee engagement, strengthen culture, and drive brand loyalty. We begin by instilling confidence within the simplicity of technique, determining basic performance expectations from your team's response a simple question: "Why would someone choose your product or service?" The review of foundational commitments that follows will lead to discovery and implementation of innovative practices destined to exceed expectations . . . where true brand loyalty resides. The result becomes your competitive advantage, sustained over time through a commitment to personal growth and development. Methods to accomplish this include Personal Leadership Coaching, Leadership and Service Culture Workshops, Key Note or Guest Speaker Engagements, or Personal Development Planning Workshops. We are more than open and willing to create a program that best fits your needs and aspirations.