Customer Service Automation – Efficiently up to 80%! Producer and global vendor of technology for automation of sales and client service. UNIFIED FACTORY BRINGS HARMONY TO BUSINESS. Our assets: • experience - 20 years of experience in executing projects using direct communication tools (telephone, e-mail, SMS, chat) in Poland and abroad • creativity and energy – the foundation of each effective project and work style of the entire team • wide range of competencies – the team is composed of specialists in sales, client service, communication processes, and technology • market awareness – understanding of market needs resulting from participation in many projects and also extensive contacts with Polish and international specialists In our projects we use: • Project Management based on realistically conducted projects, with predefined processes, documents • Contact Center with any communication channels (telephone, e-mail, SMS, chat, social chat) • Customer Service Automation using advanced algorithms for associative memory, due to which work in sales or client service becomes simpler, faster, and safer