You will receive friendly, courteous service. You will be respected and not taken for granted. We will honor our commitments to you absolutely, and attempt to beat any deadline. We will be honest, truthful, and "up-front" with you at all times. We expect you to be like that too. That way we'll build a long-term relationship with each other. We will communicate with you frequently, making recommendations to help you build a better business, while building a win-win and long-term partnership with you. We naturally expect you to communicate frequently with us too. We will always answer our phone on the second ring. The way we communicate with each other is important to you (and therefore to us). As part of that process, we will acknowledge any communication you have with us before the end of the next working day. You will always have direct access to all of the members of our team. Our work product will be 100% free of clerical and typographical errors. We will always be punctual when we are meeting together. We believe that your perception of our performance is always the reality. For that, and other reasons, your feedback is critical to our continuing to innovate and improve. We're always looking forward to your ideas, comments and suggestions.