The NLR Air Transport Safety Institute is an independent, non-profit research and consultancy organisation that offers customer focussed services which are backed up by thorough and objective research. Our mission is to deliver pragmatic and well-founded advice to resolve safety and operational issues in full recognition of the requirements and constraints the client has to meet. The institute supports clients with identifying, assessing and mitigating safety and operational risks. In our view the needs of the customers are the starting point of every consultancy assignment Our customers include airports, air navigation services providers, airlines, aviation authorities and governments around the world.