From The Inside Out Project is a program that fosters self-awareness and interpersonal skills in the workplace, resulting in improved interactions among co-workers, supervisors and managers. When employees learn how to work out their disputes and concerns, their attitudes—both toward each other and toward customers—improve exponentially. Our innovative approach is applicable to every business that employs hourly staff, including Hospitality, Restaurants, Retail, Banking, and Reception. We customize the details of our three-step program to your unique work situation, so that teaching employees effective communication tools is as successful as it is simple. Employees begin to view themselves and each other with increased respect. New skills instill confidence as individuals problem solve and think as a team. They learn how to listen—to each other and to customers—with open ears and open ideas. From The Inside Out Project is the inspiration of Laura MacLeod, licensed social worker. Laura combines two decades as a union employee with her social work and graduate level teaching skills to weave a remarkably effective technique of improving staff communication from the bottom up. While management is a critical piece of business, Laura considers hourly employees the dynamic link in the chain of any marketing strategy, and strives to optimize their potential as workers by providing them with tools for better communication.