Everyone struggles with the adoption of new technology. Commercial furniture dealerships are no exception. The challenge is to balance the investments of time and capital against maintaining revenue and profit goals. Beyond the initial investment, the goal to increase efficiency while driving to a higher level of competency becomes an ongoing process that normally gets defused. It is just assumed that all employees who have been trained are at a competency level that will fulfill the company’s original technology upgrade goals. Silent T Consulting, a proud partner of Configura, assists commercial furniture dealerships with the adoption of technologies including CET Designer and its extensions. Silent T Consulting specializes in improving the efficiency of the design and sales processes to driving higher profits for the dealership. Using industry experience, we have developed a process which will discover the technology and/or educational gaps between the designer, sales, and management. This analysis will be used to develop a plan to execute the full capacity of the CET Designer software.