MATC-Alliance understands no one wants to call into a Call Center. It shouldn’t take seven steps to get to a real human. That’s why our approach aligns the latest in Call Center technology with highly trained, long-term agents to produce the best customer experience and represent you and your brand with the utmost fidelity. We ensure your customer talks to someone within seconds, we respond to chats in moments and we record how many interactions are solved in a single call. Doesn’t than sound like how you’d like to be treated? Our Call Centers can become your competitive advantage because we are right here. Based in Jersey since 1987 we have been a part of everything that has happened in the state. Over the years we have changed and developed to ensure we offer Call Center services with a twist. We take care of our people, we offer regular training, we promote from within and we keep our staff turnover well below the national average. We guarantee accuracy and efficient call handling. Each message contains the exact information you require to convey to the caller. All contact information is programmed into the script, so it is automatic and time is not wasted researching phone numbers. Our state of the art equipment and software delivers efficient and effective call center accuracy. We invest in technology to stay one step ahead. MATC-Alliance’s Features include: -Advanced technology, call monitoring and reporting -Highly skilled professional agents -Dynamic and laser-focused scripted messaging -Ability to receive calls via voice, text or email -Ability to use your URL or ours -Usage of remote or in-house databases -Instantaneous email responses for emergencies and customer response Why MATC-Alliance? -Specialized services to meet your needs; call overflow, high peak, end-to-end service, phone, chat and social media -24/7 and 365 days a year in the continental US -Robust and detailed Reports and Analytics -Full control over your info and data - AND MORE!