At Art of Change our mission is simply to help make change possible. We help our clients accomplish that by providing consulting services utilizing ITIL, ISO/IEC20000 Project Management, Cobit and other industry practices. We are an Accredited Training Organization certified to deliver ITIL and ISO20000 courses. All of our instructors are ITIL Expert certified, reviewers for ITIL publications and published authors. We have extensive consulting experience and have implemented all of the ITIL processes and more. In particular, over the last few years we have delivered many projects on Service Level Management (SLM), SLAs, Service Catalogies, Service Maps, CMDB design, Service Desk, Incident Management, Problem Management, Change Management and request Fulfillment. As well we have done numerous assessments. Call us for all your ITIL and ISO/IEC20000 training and consulting needs. Some companies dabble in this; it is our key focus and specialty!