Contact Center and Management Consulting personalized to your company's needs. Consulting Functional Areas Include: Organizational Establishment and Review; Expansions, Consolidations, and Liquidations; Management Training; Coaching and Mentoring; Agent Training; Operations Management; Program Development; Process Improvement; Recruiting and Retention; Staffing Analysis; Scheduling and WorkForce Management; Productivity Evaluations and Analysis; Customer Interactions; Quality Reviews and Independent Monitoring.