Sonex Financial provide an industry leading specialist vulnerability service to vulnerable customers who find themselves in arrears. We work in partnership with our clients to provide a specialist and bespoke collections service to the most vulnerable customers who enter early stages of collections. The aim of this partnership is to identify customers in vulnerable situations as early as possible providing support and resolution wherever possible. We provide a bespoke service unparalleled in the industry helping the most vulnerable in society to get back on track and prevent them from potentially worsening their financial situation. As a Receivables Management company, we position ourselves differently from the rest of the market. We almost had to unlearn our decades of debt experience right down to our policy of only recruiting from outside the industry. We believe we are unique in what we do and it is important for us to demonstrate that what Sonex offer is not simply a variant of the typical DCA model. At Sonex we feel it is important to understand the underlying vulnerability and not just the label in order to achieve the correct outcomes and we are certain your customers will also agree.