Rest Assured Homecare (UK) Limited offers a wealth of personal and functional care and associated domestic services to meet the needs of dependent people (“Service Users”); these may include children over the age of 5, older people, those with a disability and people who need assistance due to illness to enable them to remain living in their own homes and community. This will be achieved by promoting a standard of excellence which embraces fundamental principles of good care practice that is witnessed and evaluated through the practice, conduct and control of quality care in the domestic environment. Care is provided in partnership with service users, their carers and relatives, respecting their diverse needs, preferences and choices. It is standard practice for a member of our management team to visit each service user before commencing the service to be able to understand the individual situation and then provide the most suitable package accordingly. Our Vision “To deliver a service to be proud of” We aim to deliver high quality person-centred services that exceed the expectations of our service users, commissioners and other stakeholders. We want our staff to feel valued and feel proud to work for Rest Assured Homecare (UK) Limited and understand the important role they play in delivering our services. Rest Assured Homecare (UK) Limited will offer the highest standards of person centred personal care, reliability and friendly service to all service users and stakeholders, in all age groups over 5, who are living in their own homes and require a little extra help and support. We have trained staff who meet service users, prior to commencing service, to agree the care needs and requirements of service users. Each individual will be assessed before service is offered including aspects such as when the service will begin and the times, frequency and duration of care to be provided.