We have over twenty years experience helping people like you and your business conquer email overload and use email etiquette and email best practice to gain personal and business benefits. Do you suffer from email overload? Have you ever overlooked a vital email? How good is your email etiquette? Does your email etiquette win or cost you business? Has your organisation been involved in a legal dispute resulting from an employee’s inappropriate use of email? Do you provide clear guidelines on how to use email and social networking to promote your business (eg LinkedIn)? When upgrading software (eg Microsoft Office), did you minimise the time lost as people familiarised themselves with the new version? Does your Help Desk spend too much time dealing with basic questions about using software (eg how to set an Out-Of-Office message)? These are some of the challenges we have helped our clients successfully overcome, using our proven range of services and techniques. Our experience shows that gaining business benefits from any technology depends on establishing excellent management processes, ensuring people have the right skills to use the technology and pick technology fit for purpose.