Every staff member involved in debt collection must know and follow the FDCPA along with internal company guidelines to ensure that collection practices are within all state and federal laws. Our FDCPA course material encompasses all 18 sections of the FDCPA along with court decisions, FTC Statements and Letters of Interpretation, CFPB interpretations, articles from professional collection magazines, actual experiences of collectors in real-life collection situations and quizzes for each section of the law. It is based upon 25 years of 'hands-on' professional credit and collection experience working and training staff in banks, credit card companies, government agencies and other financial services organizations. Additionally, our FDCPA Course has been taught and used by creditors, law firms, collection agencies, debt buyers, professional collection trainers and by financial service companies. Collectors must know and respect the rights of debtors as well as the appropriate way to negotiate with them. In today’s litigious business environment, non-compliance with state and federal regulations can be expensive to the organization and the individual collector. Therefore, it is extremely important to have continuing education of employees and is essential for efficiency, productivity, motivation and professionalism. Our FDCPA Training improves collector skills and often results in improved dollar collections, minimizes the risk of costly lawsuits. In fact, our course completion survey shows that 97% of the participants have a better understanding of the FDCPA and how and when to apply it to their day-to-day job. The participants rate our course material as "EXCELLENT'. As a manager, your training compliance just got easier!