Survaider is Customer Experience Management platform, which helps businesses to listen, understand and act on customer's opinions across all channels. It enables them to : Listen: Aggregate opinions, comments, feedback from all channels like social media, review websites, blogs, feedback forms etc Understand: Our propriety algorithm breaks down all this unstructured data and brings forth some key and rich insights about the services of the business. Act: We close the loop by then letting businesses act on issues, insights, and conversations to help them improve the level of customer experience.