Customerwise helps B2C and B2B businesses to compete more effectively, by helping them to access better information and insights. Mystery Shopping is one of the main tools that we use. The results that we help clients to achieve include: - improved customer satisfaction, loyalty & reputation; - improved sales conversions and sales values; - improved compliance (e.g. regulatory / legal / operational) and reduced risk. Which all ultimately lead to increased market share and profits. The main approaches that we take include: 1. Helping clients to access detailed and in-depth feedback and performance data about their own operations. 2. Helping clients to better understand specific competitors, and their own position within the competitive landscape. 3. Helping to gather data / intelligence (often on a large scale) about specific markets. On this page you'll find (we hope!) interesting and useful information about the ways that we are helping clients across a wife range of industries. Our services are constantly evolving and we are constantly adapting to the needs and priorities of our clients. Of course, if you want to chat about a potential project or programme, don't hesitate to get in touch!