We align IT services with what matters you the most; your customers, customer satisfaction, and your critical business needs. Harnessing the best standards and most widely accepted approach of ITIL v3, we help organizations manage their resources and processes by leveraging our expertise in Incident Management, Fault Management, and Change Management areas to bring additional value to their businesses, regardless of size or scale. Business, IT and Security leaders are confronted with multi faceted challenges in leveraging the value of IT usage and implementation. With an expanding business eco-system and the widespread usage of SMACI (Social, Mobile, Analytics, Cloud and Internet of things), new security threat vectors have opened up for enterprises. Businesses are increasingly demanding business service SLAs beyond traditional IT and security SLAs. Tough economic conditions have brought focus back on operating efficiencies to provide more services with less resources.