Melinda Hayes founded M Hayes in 1999, after 16 years with a national managed care company. The industry needed a new option for case management. Through an innovative design, M Hayes enabled customers to gain the expertise of locally based case management organizations through a single source management design. The Affiliate Alliance™ was constructed over years of recruiting, credentialing, and managing “best practice” providers through proven processes and a single platform of technology, CM3. Our affiliate and employed staff are measured for compliance with practice standards and guidelines through our quality assurance program, Qualtrak. With seamless accountability, we track performance and outcomes, predicated upon our rules based application and quality management processes. M Hayes Mission Our mission is to improve healthcare outcomes for injured/ill individuals and customers through our innovativeness, our integrity, and our proven processes. Through our delivery of quality healthcare and disability management services, we help to reduce our clients’ medical costs and utilization while improving the quality of patient care.