Robert L. Woolridge is a proven Business Leader in Talent and Organizational Development. An authentic and agile leader, Robert has been a change agent who delivers operational discipline and organizational resiliency, known for integrating people, process, and technology to accomplish extraordinary goals. As Principal Consultant at RLW Consulting Robert delivers a customized outside approach that identifies which key drivers correlate to specific business goals. His approach allows you to reimagine your business to meet emerging trends that ultimately create customer loyalty. Collectively, he and the RLW Consulting team provide coaching that brings a hospitality lens to your business. For 30 years, Robert has been effective in high-profile executive roles. He is accomplished in working with senior leaders, civic and government officials and has been recognized for his ability to leverage expertise in customer satisfaction, process improvement, performance management, and organizational development to create competitive advantage and increase value.