MARCUS BOHN ASSOCIATES LIMITED are Customer Service, Sales and Management Training Specialists, providing a wide range of flexible In-House and Virtual training programmes designed and tailored to meet your Company's specific training objectives. With an outstanding international reputation, we operate globally for many of our clients across a wide range of countries and cultures, working at all levels within organisations from front line staff to senior leadership teams. We offer a wide range of flexible customisation options from incorporating your Company's logos and terminology to working with you to develop a made-to-measure programme, always ensuring we work to the budget agreed. Training content, exercises and real-plays can be designed to reflect the strategy of your business, focus on the training objectives and motivate and stretch your people. Training areas include: Sales Skills: From Basic to Advanced Sales, Telephone Selling, Account Management and Negotiation Skills for all levels. Management & Leadership: For Managers and Leaders of all levels, whether experienced or new to management. From an Introduction to Supervisory Skills to specific workshops on individual topics such as Appraisal Skills or Managing Change. Customer Service: Customer Service courses for Sales people, Service Engineers or frontline staff who interact with customers over the telephone or face-to-face and Management training for Field Service Managers. Business & Communication Skills: Including Presentation Skills, Marketing, Finance, Customer Care and many more. Personal Performance & Motivation: Training to improve the performance, success and motivation of your team. Everyone can benefit from learning new skills and refreshing existing ones to continually improve performance. Stay ahead of the competition by realising the potential of your staff and business, we can help you achieve this by working with you to define specific training needs and objectives.